FAQ's

Q1: What types of rugs do you offer?
We provide a wide selection of handmade Afghan rugs, including wool rugs, tribal kilims, and vibrant pillow covers. New rugs are listed on our website, while antique rugs are available in our Etsy store.

Q2: Are your rugs handmade?
Yes, all of our rugs are handcrafted by skilled artisans, ensuring unique designs and exceptional craftsmanship.

Q3: Where are your rugs made?
Our rugs are lovingly crafted in Afghanistan, reflecting the rich heritage and artistry of Central Asia.

Q4: Do you offer custom-made rugs?
Absolutely! We can create custom rugs tailored to your preferences. Contact us on WhatsApp for details on designs, sizes, and pricing.

Shipping & Delivery

Q5: Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location.

Q6: How long does delivery take?
Delivery usually takes 5–15 business days. The exact timeframe depends on your location and the shipping method chosen.

Q7: Do you offer free shipping?
We offer free shipping on select items. Please refer to the product details or contact us for further information.

Q8: Will I receive a tracking number?
Yes, you will receive a tracking number as soon as your order is dispatched, allowing you to track your shipment.

Payment & Pricing

Q9: What payment methods do you accept?
We accept major credit cards, PayPal, and secure online payments. For custom orders, we also process payments via WhatsApp.

Q10: Are your prices negotiable?
Our prices are highly competitive, but we occasionally run discounts and promotions. Follow us on TikTok or subscribe to our newsletter to stay updated!

Returns & Refunds

Q11: What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition. Return shipping costs are the buyer’s responsibility. Contact us via WhatsApp to initiate a return.

Care & Maintenance

Q12: How do I care for my rug?
To maintain your rug’s beauty, vacuum it regularly and opt for professional cleaning as needed. Keep it away from direct sunlight and excessive moisture to preserve the fibers and colors.

Q13: Can these rugs be used in high-traffic areas?
Yes, our rugs are durable and ideal for high-traffic spaces. If you’re unsure which rug is best for your needs, we’re happy to help.

Contact & Support

Q14: How can I contact you?
Reach us through WhatsApp, email, or the contact form on our website. We’re here to assist you with any inquiries!

Q15: Can I visit your showroom or store?
Our showroom is located in Pakistan, but we primarily serve customers online. If you’d like to visit, please contact us to arrange an appointment.